Shipping policy

Shipping Policy

Last updated: May 1, 2026

Overview

All products from USE I.T are made to order and fulfilled through Printful and/or other trusted fulfillment partners.

Because our products are produced on demand, each order goes through a production process before it is shipped. Shipping times and costs depend on your location, the products ordered, the shipping method available at checkout, and the fulfillment facility used for your order.

1. Order Processing and Fulfillment Time

Most orders are fulfilled within 2–5 business days after payment is confirmed.

During peak seasons, holidays, product launches, or major sales, fulfillment times may be slightly longer.

Once your order has been fulfilled and handed over to the carrier, you will receive a shipping confirmation email with tracking information.

2. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, selected shipping method, product type, package weight, and order details.

The final shipping cost will be shown before you complete your purchase.

Shipping rates may vary by country, region, product category, and available carrier options.

3. Estimated Delivery Times

Estimated delivery times begin after the order has been fulfilled, not immediately after the order is placed.

Typical delivery estimates after fulfillment are:

United States: 3–6 business days  
Canada: 4–7 business days  
Europe: 3–8 business days  
United Kingdom: 2–6 business days  
Australia / New Zealand: 4–9 business days  
Brazil: 5–10 business days  
Rest of the world: 7–15 business days  

These delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier issues, customs processing, weather, holidays, incorrect addresses, local delivery restrictions, or other circumstances outside our control.

4. Fulfillment Locations

Orders may be fulfilled from different Printful facilities or partner facilities depending on the product, availability, destination country, production method, and operational capacity.

Printful operates a global fulfillment network, including facilities in regions such as the United States, Canada, Mexico, Europe, the United Kingdom, Australia, and Brazil.

When possible, orders may be routed to a facility that helps reduce delivery time and shipping distance. However, fulfillment from the closest location is not guaranteed.

If your order contains multiple items, they may be produced in different facilities and shipped separately.

5. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges determined by your local customs authority.

These charges are not included in our product prices or shipping rates unless clearly stated at checkout.

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

We are not responsible for customs delays, refused customs payments, or additional charges applied by local authorities.

6. Shipping Confirmation and Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Tracking updates may take up to 48 hours to appear after the package has been handed over to the carrier.

If your tracking has not updated immediately, please allow some time for the carrier system to refresh.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned due to an incorrect, incomplete, or undeliverable address, we may offer to reship the order after the correct address is confirmed.

Additional shipping costs may apply.

For security reasons, we may not be able to manually change the shipping address after an order has been placed. In some cases, the safest option is to cancel and refund the order, when possible, so the customer can place a new order with the correct address.

8. Unclaimed or Refused Packages

If a package is unclaimed, refused, or not collected by the customer, it may be returned to the fulfillment facility.

If this happens, we may offer to reship the order after confirming the correct address.

Additional shipping costs may apply.

Unclaimed or refused packages are not eligible for a refund unless required by applicable law.

9. Lost Packages

If your package appears to be lost in transit, please contact us at loja.useti2@gmail.com within 30 days after the estimated delivery date.

We will review the tracking information and work with our fulfillment partner or carrier when applicable.

If the package is confirmed as lost and the claim is approved, we may offer a replacement, reprint, or another appropriate solution.

Claims submitted after the 30-day window may not be eligible for replacement or refund.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with:

- Your order number
- Photos of the damaged product
- Photos of the packaging
- A photo of the shipping label

We will review the issue and, when applicable, work with our fulfillment partner to provide a replacement, reprint, or refund.

11. Packages Marked as Delivered

If the tracking information shows that your package was delivered but you have not received it, please first:

- Check with household members, neighbors, building reception, mailroom, or local delivery area
- Confirm that the shipping address used at checkout was correct
- Contact the carrier directly with your tracking number

Once a package is marked as delivered by the carrier to the address provided at checkout, we are not responsible for lost or stolen packages.

However, you may contact us and we will do our best to guide you through the next steps.

12. Separate Shipments

Orders containing multiple items may be shipped separately depending on product type, fulfillment location, packaging requirements, or carrier availability.

If your order is split into multiple shipments, you may receive separate tracking numbers.

13. Contact

For shipping or delivery questions, please contact us at:

USE I.T  
Email: loja.useti2@gmail.com

We will gladly assist with tracking updates, delivery questions, lost package claims, or reshipment arrangements when applicable.