Shipping policy
Shipping Policy
Last updated: September 11, 2026
Overview
All USE I.T products are made to order.
This means that each item is produced specifically for the customer after an order is placed. Production takes place before the order is handed over to the shipping carrier.
Shipping availability, cost, production time, and delivery estimates depend on factors such as:
• Product type
• Delivery destination
• Fulfillment location
• Carrier availability
• Shipping method
• Customs requirements
• Local delivery conditions
Production time and shipping time are separate.
Please review this policy before placing your order.
1. Order Processing and Fulfillment
Most orders are produced within approximately 2 to 5 business days after payment is successfully confirmed.
However, fulfillment may occasionally take longer because of:
• High order volume
• Holidays
• Promotional campaigns
• Product availability
• Production capacity
• Quality control
• Fulfillment facility availability
• Other operational circumstances
Fulfillment estimates are not guaranteed.
Once production is completed and the package is handed over for shipment, tracking information will normally be provided when available.
2. Shipping Destinations
USE I.T ships internationally to selected countries and regions.
Available destinations may change based on:
• Carrier availability
• Product restrictions
• Fulfillment capabilities
• Legal or logistical restrictions
If your destination is available during checkout, we can generally accept an order for that location.
The availability of a country at checkout does not guarantee that every product can be shipped there.
3. Shipping Rates
Shipping costs are calculated based on factors including:
• Delivery destination
• Product type
• Package size and weight
• Number of products
• Fulfillment location
• Available shipping method
The applicable shipping cost will normally be displayed before the customer completes checkout.
Shipping rates may change over time.
Promotional free shipping or discounted shipping offers may have separate conditions, including minimum order values, eligible destinations, or promotional periods.
4. Estimated Delivery Times
Delivery estimates begin after fulfillment is completed and the package is shipped.
Typical estimated transit times may include:
United States: approximately 3 to 6 business days
Canada: approximately 4 to 7 business days
Europe: approximately 3 to 8 business days
United Kingdom: approximately 2 to 6 business days
Australia and New Zealand: approximately 4 to 9 business days
Brazil: approximately 5 to 10 business days
Other international destinations: approximately 7 to 15 business days
These timeframes are estimates only.
They are not guaranteed delivery dates.
Actual delivery times may vary because of circumstances outside our reasonable control.
5. Delivery Delays
Shipping delays may occur because of:
• Carrier congestion
• Weather conditions
• Customs processing
• International transportation delays
• Holidays
• Failed delivery attempts
• Incorrect or incomplete addresses
• Local postal disruptions
• Government restrictions
• Security inspections
• Events outside our reasonable control
A delivery delay alone does not automatically qualify an order for a refund.
If tracking has stopped updating or the package has passed its estimated delivery window, please contact us so we can review the shipment.
When appropriate, we may contact the carrier or our fulfillment partner to investigate the delay.
6. Fulfillment Locations
USE I.T works with a distributed print on demand fulfillment network.
Orders may be produced and shipped from different facilities depending on:
• Product availability
• Production method
• Destination
• Facility capacity
• Inventory of blank products
• Shipping efficiency
The fulfillment facility closest to the customer is not guaranteed.
An order may also be rerouted to another production facility if necessary.
7. Multiple Packages
Products from the same order may occasionally be produced at different facilities.
As a result, an order may arrive in multiple packages and on different dates.
Customers may receive more than one tracking number.
Receiving one part of an order does not necessarily mean that another item is missing.
Please review all tracking information associated with your order before reporting missing products.
8. Shipping Confirmation and Tracking
When tracking is available, customers will generally receive shipping information by email.
Tracking systems may take approximately 24 to 48 hours to display movement after a label is created or the package is transferred to the carrier.
A status such as:
“Label Created”
“Pre Shipment”
“Shipment Information Received”
does not necessarily mean the package is delayed.
The carrier may require additional time before the first physical tracking scan appears.
9. Customer Responsibility for Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
• Recipient name
• Street address
• House or building number
• Apartment or unit number
• City
• State or province
• Postal code
• Country
USE I.T cannot guarantee successful delivery when incorrect or incomplete information is provided.
10. Address Change Requests
If you notice an error in your shipping address, please contact us as quickly as possible.
Because orders may enter production shortly after purchase, address changes cannot be guaranteed.
For security reasons, we may choose not to manually replace the shipping address of an existing order.
When cancellation is still possible, we may instead cancel the original order and ask the customer to place a new order with the correct address.
Once an order has shipped, we generally cannot change the destination.
This process helps protect both customers and USE I.T against unauthorized address changes and payment disputes.
11. Incorrect or Incomplete Addresses
If a package cannot be delivered because the address provided by the customer was:
• Incorrect
• Incomplete
• Missing an apartment or unit number
• Associated with an incorrect postal code
• Otherwise undeliverable
the package may be returned to the fulfillment network or carrier.
If reshipment is possible, the customer may be asked to confirm the correct address before the order is sent again.
Additional shipping charges may apply.
An incorrect address supplied during checkout does not automatically qualify the order for a refund.
12. Failed Delivery Attempts
Carriers may make one or more delivery attempts depending on the destination and shipping service.
If delivery cannot be completed, the carrier may:
• Attempt delivery again
• Leave collection instructions
• Send the package to a pickup location
• Hold the package temporarily
• Return the package to the sender or fulfillment facility
Customers are responsible for monitoring tracking information and following carrier instructions when required.
13. Unclaimed, Refused or Returned Packages
Packages may be returned if they are:
• Refused by the recipient
• Unclaimed
• Not collected
• Undeliverable
• Returned after unsuccessful delivery attempts
• Returned because of an address problem
• Returned because customs requirements were not completed
If a package is returned, we may offer to reship it after reviewing the case.
Additional shipping costs may apply.
A returned, refused, or unclaimed package does not automatically qualify for a refund.
14. Lost Packages
If you believe your package has been lost in transit, please contact us at:
Lost shipment claims should generally be submitted within 30 days after the estimated delivery date.
We may:
• Review the tracking history
• Verify the shipping address
• Contact our fulfillment partner
• Request an investigation with the carrier
• Ask the customer for additional information
If the package is confirmed as lost and qualifies under our policies, we may provide:
• A reprint
• A replacement shipment
• A refund when appropriate
• Another reasonable solution
Claims submitted outside the applicable reporting period may not qualify for replacement or reimbursement.
15. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
• Check around the delivery location
• Check your mailbox or parcel locker
• Ask household members
• Ask neighbors when appropriate
• Check with reception, building management, or concierge
• Contact the local carrier
Please also verify that the address provided during checkout was correct.
A carrier confirmed delivery does not automatically qualify an order for a refund or free replacement.
If the package still cannot be located, contact us and we will review the available tracking and delivery information.
Cases involving packages marked as delivered are reviewed individually.
16. Damaged Shipments
If your order arrives damaged, please contact us as soon as possible.
Please provide:
• Order number
• Clear photos of the damaged product
• Clear photos of the packaging
• Photo of the shipping label when possible
• Any visible carrier damage
Do not discard the packaging until the case has been reviewed if the packaging itself appears damaged.
If a manufacturing, fulfillment, or qualifying shipping issue is confirmed, we may provide a replacement, reprint, refund, or another appropriate solution.
17. International Shipping
International orders may pass through multiple shipping carriers or logistics providers before reaching the customer.
Tracking information may occasionally appear to stop updating while the package:
• Changes carriers
• Crosses international borders
• Enters customs
• Is transferred to a local delivery service
This does not necessarily mean that the package has been lost.
18. Customs, Duties and Import Taxes
International orders may be subject to:
• Customs duties
• Import taxes
• VAT
• Brokerage charges
• Customs processing fees
• Other local government charges
Unless clearly stated otherwise during checkout, these charges may be the responsibility of the customer.
USE I.T does not control fees imposed by customs authorities or local governments.
We are also unable to guarantee customs processing times.
If a package is returned because the customer:
• Refused to pay required customs charges
• Did not provide information requested by customs
• Did not collect the shipment
• Did not complete local import requirements
additional shipping charges may apply before reshipment.
19. Customs and Carrier Contact
In some situations, a local carrier or customs authority may contact the recipient directly.
Customers are responsible for responding to legitimate requests necessary to complete delivery.
Failure to respond may result in delay or return of the package.
20. Shipping Restrictions
Certain products may not be available for delivery to every destination.
Shipping availability may also change because of:
• Carrier restrictions
• Government regulations
• Sanctions
• Customs limitations
• Logistics disruptions
• Production limitations
We reserve the right to cancel an order if we determine that it cannot reasonably or legally be shipped to the destination provided.
If we cancel an order for this reason before successful fulfillment, any applicable payment will be refunded.
21. Reshipments
When a reshipment is approved, we may ask the customer to reconfirm the complete shipping address.
If the original shipping issue resulted from an error by USE I.T, our fulfillment partner, or the carrier, we will review whether the replacement qualifies for complimentary reshipment.
If the issue resulted from:
• An incorrect customer-provided address
• Refused delivery
• Failure to collect the package
• Customs requirements not completed by the recipient
• Another customer-related delivery issue
additional shipping charges may apply.
22. Shipping Promotions
From time to time, USE I.T may offer:
• Free shipping
• Discounted shipping
• Shipping promotions based on order value
Promotional shipping offers may apply only to selected:
• Countries
• Products
• Order values
• Shipping methods
• Promotional periods
The conditions displayed with the promotion will apply.
23. Relationship With Our Refund Policy
Shipping problems are also subject to our Refund Policy.
The Refund Policy contains additional rules relating to:
• Lost packages
• Damaged products
• Incorrect products
• Returns
• Refunds
• Replacements
• Reprints
• Incorrect addresses
• Refused shipments
If a shipping issue involves a request for a refund, replacement, return, or reprint, both policies may apply.
24. Contact Us
If you have questions about shipping, tracking, delivery, or a possible problem with your package, contact:
USE I.T
Email:
loja.useti2@gmail.com
Customer Support Hours:
Monday to Friday
9 AM to 5 PM EST
When contacting us about an order, please include your order number whenever possible.
We will always review legitimate shipping and delivery problems fairly and do our best to help identify the appropriate solution.